Shipping
We aim to process all orders immediately after confirmation of payment. In most cases, orders are processed the same day.
Due to high order volumes, processing may take up to a maximum of 48 hours. If any delay occurs, we will proactively keep you informed at every stage.
Sportivo Gear Hub will not be held responsible for delays caused by factors outside our control once an order has been processed and dispatched.
Return, Refund & Exchange
Refunds and exchanges are handled strictly under the conditions below:
Eligible for Refund
If a customer has made payment and the specified sportswear is out of stock, a full refund will be issued. Alternatively, the customer may choose to wait for restock, in which case the payment will be held as store credit. Once the item is back in stock, the customer will be notified and the order will be fulfilled only upon the customer’s confirmation and approval.
If the customer decides not to proceed while waiting, they may request a full refund at any time before the item is dispatched.
If an incorrect item, size, or jersey is dispatched due to our error, we will:
Offer an exchange at no extra cost, or provide a full refund if the customer opts not to proceed with an exchange.
Not Eligible for Refund
Jerseys that have been used, worn, washed, altered, torn, or damaged after delivery. Change of mind or loss of interest where the fault is not from Sportivo Gear Hub. Requests made after 24 hours of receiving and inspecting the item.